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The FreshBooks support commitment
At FreshBooks, our philosophy is to execute extraordinary experiences every day. This is especially true for our award-winning support team. Filled with product experts who aim to help customers solve problems, the support team is here to help you succeed.
Execute
Great ideas mean nothing without execution, no matter how smart or creative we are.
Extraordinary
We deliver extraordinary products and services to our customers.
Experiences
We design and deliver great experiences that help owners run their businesses more effectively.
Every day
We are only as good as the last experience we deliver—we must be vigilant during every experience, every moment, every day.
FreshBooks support:
Commitment in action
Global support
FreshBooks provides global support, with a team that spans 6 countries, ready to answer any questions you may have.
Your own virtual help desk
Our support specialists are here to make your life easier, whether you need help formatting an invoice or have questions about tracking time. Support is always included, even if you're on a free trial or using our 30-day money-back guarantee.
94% Satisfaction rating
Our customers find the support team helpful, friendly, and knowledgeable. In fact, more than 94% of survey respondents say they’re happy with the help they received.
No strings attached
When you sign up, you’ll enjoy a 30-day free trial to experience FreshBooks for yourself. Plus, when you decide to move to a paid plan, there’s a 30-day money-back guarantee—but we’re confident you won’t need to use it.
Support from product experts
Our support team is filled with product experts who provide high-level support via the website, email, or phone.
Don’t take our word for it, take theirs
FreshBooks has really helped me to be more efficient throughout the year so that tax time…it’s less stressful
Damona Hoffman
Dear Mrs D, Inc.
FreshBooks has really helped me to be more efficient throughout the year so that tax time…it’s less stressful
Damona Hoffman
Dear Mrs D, Inc.
